Shipping policy
Shipping Policy
At Femma, we focus on delivering your order reliably, transparently, and within clearly defined timelines.
Processing Time
All orders are processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Once your order has been dispatched, delivery typically takes 7 to 14 business days.
Total estimated delivery time:
8 to 16 business days from the date of order.
Please note that delivery times are estimates and may vary slightly depending on location and carrier conditions.
Shipping Coverage
We currently ship to addresses within the United States only.
We do not offer international shipping at this time.
Shipping Costs
We offer free standard shipping on all orders within the United States.
There are no hidden fees — all costs are clearly displayed at checkout.
How We Ship
We work with trusted delivery partners including:
- USPS
- UniUni
- Hailify
- Piggyship
Once your order is shipped, you will receive a tracking link via email within 24 hours of dispatch.
Order Tracking
You can track your shipment at any time using the tracking link provided in your shipping confirmation email.
If you do not receive tracking details within 48 hours of dispatch, please contact us.
Lost or Delayed Packages
If your order has not arrived within 20 business days after dispatch, please contact our support team.
We will:
- Investigate the shipment
- Provide a replacement or
- Issue a full refund
Sales Tax
All prices are listed in US Dollars (USD).
Applicable state and local sales tax is calculated at checkout based on your shipping address.
Where Does Your Order Ship From?
To maintain product quality and fair pricing, we work with trusted international fulfilment partners.
Your order is shipped directly from our fulfilment partners located in Asia, and delivered to your US address through our partnered carriers.
Customer Support
If you have any questions regarding your order or shipping, contact us:
Email: support@heyfemma.com
Phone: +1 302-608-6652
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET