Refund policy
Return & Refund Policy
At Femma, we aim to keep our return process clear, fair, and transparent.
Return Window
You may return your order within 30 days of receiving it.
Order Cancellation
Orders can be canceled within 12 hours of placement at no cost.
After 12 hours, the order may already be in processing and cannot be canceled. However, you may still return the item after delivery according to this policy.
Return Conditions
To be eligible for a return:
- Item must be unused and unworn
- Item must be in original packaging
- All tags must be intact
- Proof of purchase is required
Returns that do not meet these conditions may be rejected or subject to partial refund.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Items marked as final sale
- Gift cards
Return Shipping Costs
- Customers are responsible for return shipping costs
- Estimated return shipping: $8–$12, depending on carrier and location
If your item is damaged, defective, or incorrect, we cover all return shipping costs.
Restocking Fee
A 20% restocking fee applies to standard returns.
This fee is calculated based on the original product price (excluding shipping).
The restocking fee does NOT apply if:
- The item arrived damaged or defective
- You received the wrong item
- The product materially differs from its description
In these cases, you will receive a full refund, and return shipping will be covered by us.
Refund Example
If you return an item priced at $120:
- 20% restocking fee = $24
- Refund issued = $96
- Return shipping paid by customer
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide clear photos of the issue
We will offer:
- A free replacement, or
- A full refund
No restocking fee and no return shipping cost will apply.
Refund Processing Time
- Refunds are processed within 5 business days after we receive and inspect the returned item
- Funds are issued to the original payment method
- It may take an additional 3–5 business days for the refund to appear on your statement
Partial Refunds
Partial refunds may be issued if:
- Item shows signs of use
- Packaging is missing or damaged
We will always notify you before issuing a partial refund.
Return Address
Femma Returns
2040 Halcyon Lane
Acworth, GA 30102
United States
How to Start a Return
To initiate a return, contact our support team with your order details and reason for return.
Customer Support
Email: support@heyfemma.com
Phone: +1 302-608-6652
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET